Arvei Beauty – Refund & Returns Policy
At Arvei Beauty, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
Timeframe: Returns are accepted within 7 days of delivery.
Conditions:
- Product must be unused, unopened, and in its original packaging.
- Proof of purchase (order ID or invoice) is required.
- Returns will not be accepted for products damaged due to improper use, tampering, or after extensive use.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened skincare or haircare products
- Used products
- Items marked as “non-returnable” at the time of sale
- Free gifts or promotional items
Return Process
- Contact Us: Email support@arveibeauty.com or call +91-8100678008 within 7 days of receiving the product.
- Approval: Our support team will verify your claim and approve eligible returns.
- Pickup/Shipping: We will arrange a return pickup or guide you to ship the item to our return address.
- Inspection: Once we receive the product, we’ll inspect it and confirm whether it qualifies for a refund or replacement.
Refunds
- Once your return is approved and received, your refund will be processed And credited within 5–7 business days.
- Refunds will be issued to the original payment method (e.g., credit card, UPI, or bank account).
- Shipping charges are non-refundable, unless the product was damaged, defective, or sent incorrectly.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will offer:
- A free replacement, or
- A full refund, depending on product availability and your preference.
Order Cancellations
- Orders can be cancelled before dispatch (typically within 1 hour).
- Once shipped, cancellations are not possible — you must wait for delivery and then initiate a return.
Once the return/defective/incorrect/damaged/replacement product is received it will be inspected and the return/defective/incorrect/damaged/replacement will be delivered within 2 days
Contact for Returns & Refunds
📧 Email: support@arveibeauty.com
📞 Phone: +91-8100678008
👤 Contact Person: Kousik Bhowmik
🌐 Website: www.arveibeauty.com